Sentiment analysis of Twitter carried out by the social data intelligence company Talkwalker to see how the Big Six energy companies were being talked about by users on Twitter, Jan 20th-February 18th 2015. The company also looked at mentions of the Big Six energy companies on consumer forums to get more detailed information, Feb 4th -March 5th 2015. A further analysis of discussions on Twitter and forums about switching energy companies was carried out Jan 20th – Feb 18th 2015. They also identified dominant hashtags from this period which were being used more generally related to discussions about energy.